Common questions
Answers about our products, ordering and shipping
and the origins of our ingredients.
There are three: Facial Series for the face, Body Series for the body, and Life Style Series for gifts and home essentials.
Each product page lists every ingredient shown on the label. Figures such as concentrations and test results are not yet published. They will be available on TRACE once the first set of data has been verified.
Visit the FRESHERAL store on Shopee. Each product page includes a button linking directly to that item. You can also contact us through LINE before ordering.
Of course. We welcome any questions through LINE, from help choosing a product to learning about its ingredients and their origins.
For orders through Shopee, the actual shipping cost and delivery timeframe appear at checkout.
Please contact us on LINE for shipping conditions outside Thailand.
They come from the community forest of Huay Hin Lad Nai, in the Mae Lao headwaters of Chiang Rai. The local Pgaz K’Nyau community cares for approximately 10,000 rai of forest. Our two primary materials are forest honey and Assam tea.
Our relationship is based on trade, not charity. Prices must cover the true cost of caring for the forest and the value of the community’s knowledge. Verifiable figures are not yet published. They will appear on TRACE, and we will not announce numbers before the data exists.
Useful resources
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